Long-Term Endpoint Innovation
One of the most inventive or innovative things I’ve ever done occurred as a large, multi-year project while I was with Grant Thornton, acting as the Senior Manager of Enterprise Systems Management. I was the chief architect and strategist in [...]
Manager to Coach Transformation
We all have a plethora of relationships that we build in all aspects of our lives. These relationships are building blocks in creating who we are and what we become. Coaching and not just managing in our work environment [...]
To be or not to be… Mentored! A Personal Approach to Career Development
In life, we all need a little help from our friends! Sometimes we need our friends to be more experienced than we are, more powerful than we are, independent of our careers, and available to us as a "sounding [...]
Winning the Customer Service Battle
Businesses cannot exist without customers. IT departments cannot exist without the business. Whether your customers are internal or external to the company, your ability to satisfy them and create loyalty is critical to your success in driving revenue growth [...]
Flashback to Leadership
A number of years ago, 2009 to be exact, I participated in a leadership program that would forever change my life. Many talk about game-changer experiences, and for me this was one of them. The program was the Regional [...]
Professional Productivity
With economic conditions and the ever increasing demand for cost savings, many companies are trying to determine how to cut budgets, yet somehow increase productivity at the same time. While it’s tempting to put a halt on refreshing computer [...]